04 FIND THE RIGHT HELP

Send the problem to someone who can act on it.

LI777 can review its own pages. An app operator—not this site—must handle login, identity and payment records.

Match issue to support
LI
LI777 EDITORIAL

Page and link review

Incorrect copy, expired listings, navigation and policy questions.

01
APP
PLATFORM SUPPORT

Private account review

Login, KYC, transactions, bonuses and game history.

02

Who owns the information?

Two types of issue, two different teams

Start with the team that can see the page or record involved. That avoids sending sensitive details to the wrong place.

LI

Ask LI777 to review the site

Use this route when the problem appears in our own copy, menus, access links or published policies.

  • An inaccurate or stale paragraph
  • A page that no longer opens correctly
  • A privacy or disclaimer question
  • A destination that needs rechecking
APP

Use the app's verified support

Contact the relevant operator whenever the answer requires access to an account, identity check, wallet or game record.

  • Login, phone number or password recovery
  • Pending deposit or withdrawal
  • KYC document status
  • Bonus eligibility or account restrictions

Before you write

Give support a clean, safe summary

  1. Name the exact page or app. Copy the title and URL so the recipient can reproduce the issue.
  2. Describe one sequence. State what you did, what appeared and what you expected—without adding unrelated history.
  3. Redact private material. Remove passwords, OTPs, full bank details and identity documents before sharing any screenshot.
  4. Confirm the channel. For an external app, use contact information shown inside the verified platform rather than a random chat account.